Hello, my name is John Barbieri. I worked hard on this program to provide all the information I have learned throughout my years as a Fixed Operations Director. In the past 20 years I have had the pleasure to work with some of the best in the industry! I am very grateful to have learned so much from them. As the industry changes we continue to evolve in order to achieve the best results. In this program will be 11 worksheets/list for success in the Automotive Service Field. Each sheet is very important so please take the time to go through each one carefully. Through the years I have put together worksheets and check list which you will see in each curriculum. This for me works great as a reminder, since we are so busy and sometimes forget how important the basics are! A career in Automotive Service Management is very rewarding and not easy but we all can help each other and that's what this program is all about!